/* CJ Chaveirim PBX — white dispatch console */
@font-face{font-family:"IBM Plex Sans";font-style:normal;font-weight:400;font-display:swap;src:url(/vendor/fonts/ibm-plex-sans-latin-400-normal.woff2) format("woff2")}
@font-face{font-family:"IBM Plex Sans";font-style:normal;font-weight:500;font-display:swap;src:url(/vendor/fonts/ibm-plex-sans-latin-500-normal.woff2) format("woff2")}
@font-face{font-family:"IBM Plex Sans";font-style:normal;font-weight:600;font-display:swap;src:url(/vendor/fonts/ibm-plex-sans-latin-600-normal.woff2) format("woff2")}
:root{
  --paper:#fff; --wash:#f6f7f9; --line:#e6e8ec; --line-2:#d5d9e0;
  --ink:#14181f; --slate:#5b6472; --faint:#6b7280;
  --blue:#1f5eff; --blue-wash:#edf2ff; --blue-ink:#1747c9;
  --green:#12a150; --green-wash:#e8f7ee;
  --amber:#c98a0c; --amber-dot:#e8a317; --amber-wash:#fdf5e3;
  --red:#e5383b; --red-wash:#fdecec;
  --r-sm:8px; --r:10px; --r-lg:14px;
  --shadow-pop:0 12px 32px rgba(20,24,31,.12),0 2px 6px rgba(20,24,31,.06);
  --font:"IBM Plex Sans",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  color-scheme:light;
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--paper);color:var(--ink);font:15px/1.5 var(--font);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
a{color:var(--blue)}
.hidden{display:none!important}
.hide-desktop{display:none}
.num,td,.tnum{font-variant-numeric:tabular-nums}
:focus-visible{outline:2px solid var(--blue);outline-offset:2px}
svg.i{width:18px;height:18px;flex:none;stroke:currentColor;fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}

/* ---------- shell ---------- */
.shell{display:grid;grid-template-columns:248px minmax(0,1fr);min-height:100vh}
.rail{background:var(--wash);border-right:1px solid var(--line);display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.rail-top{display:flex;align-items:center;gap:10px;padding:18px 18px 10px}
.mark{width:30px;height:30px;border-radius:9px;background:var(--ink);color:#fff;display:grid;place-items:center}
.mark svg.i{width:16px;height:16px}
.brand{font-weight:600;font-size:15px;letter-spacing:-.01em}
.nav{flex:1;overflow:auto;padding:6px 10px 12px}
.nav-group{font-size:12.5px;color:var(--faint);padding:16px 10px 6px;font-weight:500}
.nav a{display:flex;align-items:center;gap:10px;padding:7px 10px;border-radius:var(--r-sm);color:var(--slate);text-decoration:none;font-size:14.5px;font-weight:450}
.nav a:hover{background:#eceef2;color:var(--ink)}
.nav a.on{background:var(--paper);color:var(--ink);box-shadow:0 0 0 1px var(--line);font-weight:550}
.nav a.on svg.i{color:var(--blue)}
.nav a .count{margin-left:auto;background:var(--red);color:#fff;font-size:11.5px;font-weight:600;border-radius:99px;padding:0 7px;line-height:18px}

.me{border-top:1px solid var(--line);padding:14px 16px 16px;display:grid;gap:12px}
.me-id{display:flex;align-items:center;gap:10px;min-width:0}
.avatar{width:34px;height:34px;border-radius:50%;background:var(--ink);color:#fff;display:grid;place-items:center;font-size:13px;font-weight:600;flex:none;position:relative}
.avatar .sp{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;border:2px solid var(--wash);background:var(--faint)}
.avatar .sp.ready{background:var(--green)}
.me-id .t{min-width:0}
.me-id b{display:block;font-size:14px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.me-id span{font-size:12.5px;color:var(--slate)}
.me-id .icon-btn{margin-left:auto}

/* the duty switch — the one loud control */
.duty{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:var(--r);border:1px solid var(--line);background:var(--paper);cursor:pointer;width:100%;text-align:left}
.duty .lbl{flex:1;min-width:0}
.duty .lbl b{display:block;font-size:14px;font-weight:600}
.duty .lbl span{font-size:12.5px;color:var(--slate)}
.duty.on{border-color:#bfe6cd;background:var(--green-wash)}
.duty.dnd{border-color:#f1dca8;background:var(--amber-wash)}

.main{min-width:0;padding:28px 36px 60px;max-width:1200px}
.head{display:flex;align-items:center;gap:12px;margin-bottom:22px;min-height:40px}
.head h1{margin:0;font-size:24px;font-weight:600;letter-spacing:-.02em;flex:1}
.mobbar{display:none}

/* ---------- primitives ---------- */
.btn{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line-2);background:var(--paper);padding:8px 14px;border-radius:var(--r-sm);font-size:14px;font-weight:500;white-space:nowrap;line-height:1.2}
.btn:hover{border-color:var(--slate)}
.btn.primary{background:var(--blue);border-color:var(--blue);color:#fff}
.btn.primary:hover{background:var(--blue-ink);border-color:var(--blue-ink)}
.btn.danger{color:var(--red)}
.btn.danger:hover{border-color:var(--red)}
.btn.ghost{border-color:transparent;background:transparent}
.btn.ghost:hover{background:var(--wash)}
.btn[disabled]{opacity:.45;pointer-events:none}
.btn svg.i{width:16px;height:16px}
.icon-btn{display:inline-grid;place-items:center;width:34px;height:34px;border-radius:var(--r-sm);border:1px solid transparent;background:transparent;color:var(--slate)}
.icon-btn:hover{background:var(--wash);color:var(--ink)}
.icon-btn.danger:hover{color:var(--red);background:var(--red-wash)}
.icon-btn.call:hover{color:var(--green);background:var(--green-wash)}

.input,.drawer input:not([type=checkbox]):not([type=file]),.drawer select,.drawer textarea{width:100%;padding:9px 11px;border:1px solid var(--line-2);border-radius:var(--r-sm);background:var(--paper);font-size:14.5px;transition:border-color .12s}
.input:focus,.drawer input:focus,.drawer select:focus,.drawer textarea:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-wash)}
select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%235b6472' stroke-width='2.5'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center;padding-right:30px!important}
.search{position:relative;width:240px}
.search svg.i{position:absolute;left:10px;top:50%;transform:translateY(-50%);color:var(--faint);width:16px;height:16px}
.search .input{padding-left:34px}

.dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--faint);flex:none}
.dot.green{background:var(--green)}.dot.amber{background:var(--amber-dot)}.dot.red{background:var(--red)}.dot.blue{background:var(--blue)}
.tag{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:500;padding:2px 9px;border-radius:99px;background:var(--wash);color:var(--slate);white-space:nowrap}
.tag.green{background:var(--green-wash);color:var(--green)}.tag.amber{background:var(--amber-wash);color:var(--amber)}
.tag.red{background:var(--red-wash);color:var(--red)}.tag.blue{background:var(--blue-wash);color:var(--blue-ink)}
.muted{color:var(--slate)}.faint{color:var(--faint)}.small{font-size:13px}
code{font:13px ui-monospace,SFMono-Regular,Menlo,monospace;background:var(--wash);padding:2px 6px;border-radius:6px;word-break:break-all}

/* tooltips */
.tip{display:inline-grid;place-items:center;width:16px;height:16px;border-radius:50%;border:1px solid var(--line-2);color:var(--faint);font-size:10.5px;font-weight:600;cursor:help;position:relative;vertical-align:1px;margin-left:5px;flex:none;line-height:1}
.tip:hover,.tip:focus{color:var(--ink);border-color:var(--slate);outline:none}
#tipbox{position:fixed;z-index:400;max-width:250px;background:var(--ink);color:#fff;font-size:12.5px;line-height:1.4;padding:7px 10px;border-radius:7px;pointer-events:none;box-shadow:var(--shadow-pop);opacity:0;transition:opacity .1s}
#tipbox.show{opacity:1}

/* lists */
.list{border-top:1px solid var(--line)}
.row{display:grid;align-items:center;gap:14px;padding:12px 6px;border-bottom:1px solid var(--line);min-height:56px}
.row.click{cursor:pointer;border-radius:0}
.row.click:hover{background:#fafbfc}
.row.click:hover .code,.row.click:hover .chip{background:#eceef2}
.row .t b{display:block;font-weight:550;font-size:14.5px}
.row .t span{display:block;font-size:13px;color:var(--slate);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.row .code{font-weight:600;font-size:14px;font-variant-numeric:tabular-nums;color:var(--ink);background:var(--wash);border-radius:7px;padding:3px 0;text-align:center;width:56px}
.row>*{min-width:0}
.row .chips{flex-wrap:nowrap;overflow:hidden;mask-image:linear-gradient(90deg,#000 85%,transparent)}
.row .acts{display:flex;gap:2px;justify-content:flex-end}
.cols-head{display:grid;gap:14px;padding:0 6px 8px;font-size:12.5px;color:var(--faint);font-weight:500}
.empty{padding:56px 20px;text-align:center;color:var(--slate)}
.empty .btn{margin-top:14px}
.chips{display:flex;flex-wrap:wrap;gap:6px}
.chip{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:99px;background:var(--wash);font-size:13px;border:1px solid transparent;white-space:nowrap}
button.chip:hover{border-color:var(--line-2)}
.chip .x{border:none;background:none;padding:0;color:var(--faint);display:grid;place-items:center}
.chip .x:hover{color:var(--red)}
.chip .x svg.i{width:14px;height:14px}

.section{margin-bottom:34px}
.section>h2{font-size:15px;font-weight:600;margin:0 0 12px;display:flex;align-items:center;gap:8px}
.panel{border:1px solid var(--line);border-radius:var(--r-lg);padding:20px}

/* switch */
.switch{position:relative;width:40px;height:24px;flex:none;border:none;background:var(--line-2);border-radius:99px;transition:background .15s;padding:0}
.switch::after{content:"";position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;box-shadow:0 1px 2px rgba(0,0,0,.2);transition:transform .15s}
.switch.on{background:var(--green)}
.switch.on::after{transform:translateX(16px)}
.switch.blue.on{background:var(--blue)}
.seg{display:inline-flex;background:var(--wash);border-radius:var(--r-sm);padding:3px;gap:2px}
.seg button{border:none;background:transparent;padding:6px 12px;border-radius:6px;font-size:13.5px;color:var(--slate);font-weight:500}
.seg button.on{background:var(--paper);color:var(--ink);box-shadow:0 1px 2px rgba(20,24,31,.1)}

/* ---------- drawer ---------- */
.scrim{position:fixed;inset:0;background:rgba(20,24,31,.28);z-index:60;opacity:0;transition:opacity .18s}
.scrim.show{opacity:1}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(480px,100%);background:var(--paper);z-index:61;display:flex;flex-direction:column;box-shadow:var(--shadow-pop);transform:translateX(100%);transition:transform .2s ease-out}
.drawer.show{transform:none}
.drawer-h{display:flex;align-items:center;gap:10px;padding:18px 22px;border-bottom:1px solid var(--line)}
.drawer-h h2{margin:0;font-size:17px;font-weight:600;flex:1}
.drawer-b{flex:1;overflow:auto;padding:20px 22px 30px}
.drawer-f{display:flex;gap:8px;padding:14px 22px;border-top:1px solid var(--line);background:var(--paper)}
.drawer-f .sp{flex:1}
.field{margin-bottom:18px}
.field>.lab{display:flex;align-items:center;font-size:13.5px;font-weight:550;margin-bottom:6px}
.field.inline{display:flex;align-items:center;gap:12px}
.field.inline>.lab{margin:0;flex:1}
.add-opt{padding-left:4px;color:var(--blue)}
.collapse-open{border-left:2px solid var(--line);padding-left:14px}
.collapse-open .lab{font-size:13.5px;font-weight:550;display:flex;align-items:center}
.collapse-open>.btn{margin-top:-6px;color:var(--slate)}
.ring-row{grid-template-columns:30px 1fr 64px 96px 34px;min-height:58px}
.ring-head{min-height:0;padding-top:0;padding-bottom:6px;font-size:12.5px;color:var(--faint);font-weight:500;border-bottom:1px solid var(--line)}
.ring-head>span{display:flex;align-items:center}
.ring-row .t .input{margin-top:6px}
.ring-row .creds a{color:var(--slate)}
.ring-row .t span{white-space:normal}
.row .t span.tip{display:inline-grid}
.drawer .ring-row{grid-template-columns:26px 1fr 50px 70px 34px;gap:10px}
.pair{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.adder{display:flex;gap:8px;margin-top:8px}
.adder>*:first-child{flex:1}
.keyrow{display:grid;grid-template-columns:62px 1fr 34px;gap:8px;margin-bottom:8px;align-items:start}
.hrs{display:grid;grid-template-columns:1fr 1fr 34px;gap:8px;align-items:center;padding:10px;border:1px solid var(--line);border-radius:var(--r);margin-bottom:8px}
.hrs .days{grid-column:1/-1}
.days{display:flex;gap:3px}
.days button{width:28px;height:30px;border-radius:6px;border:1px solid var(--line-2);background:var(--paper);font-size:12.5px;font-weight:600;color:var(--slate);padding:0}
.days button.on{background:var(--ink);border-color:var(--ink);color:#fff}
.days button{flex:1}

/* ---------- phone ---------- */
.phone-grid{display:grid;grid-template-columns:340px minmax(0,1fr);gap:36px;align-items:start}
.dialer{border:1px solid var(--line);border-radius:20px;padding:22px 22px 24px;text-align:center}
.sp-state{display:flex;justify-content:center;gap:8px;align-items:center;font-size:13px;color:var(--slate);min-height:20px}
.display{font-size:30px;font-weight:500;letter-spacing:.02em;border:none;background:transparent;text-align:center;width:100%;padding:14px 0 8px;outline:none;font-variant-numeric:tabular-nums}
.display::placeholder{color:#c3c8d0;font-weight:400;font-size:22px}
.pad{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:6px 0 18px}
.pad button{height:62px;border-radius:16px;border:none;background:var(--wash);font-size:24px;font-weight:500;display:grid;place-content:center;line-height:1.1}
.pad button small{font-size:9.5px;color:var(--faint);letter-spacing:.14em;font-weight:500;height:11px}
.pad button:hover{background:#eceef2}
.pad button:active{background:#e1e4ea}
.callrow{display:grid;grid-template-columns:1fr auto 1fr;align-items:center}
.callbtn{width:64px;height:64px;border-radius:50%;border:none;display:grid;place-items:center;color:#fff;background:var(--green);box-shadow:0 6px 16px rgba(18,161,80,.28)}
.callbtn svg.i{width:26px;height:26px}
.callbtn.end{background:var(--red);box-shadow:0 6px 16px rgba(229,56,59,.28)}
.callrow .icon-btn{justify-self:center}
.incall{background:var(--wash);border-radius:var(--r-lg);padding:14px;margin:14px 0 4px}
.incall b{display:block;font-size:17px}
.incall .tools{display:flex;justify-content:center;gap:8px;margin-top:10px}
.incall .tools .btn.on{background:var(--ink);color:#fff;border-color:var(--ink)}

.qline{display:flex;align-items:center;gap:12px;padding:11px 2px;border-bottom:1px solid var(--line)}
.qline .t{flex:1;min-width:0}
.qline .t b{font-weight:550}
.qline .code{font-size:13px;color:var(--faint);font-variant-numeric:tabular-nums;width:40px}

/* incoming */
.incoming{position:fixed;top:16px;right:16px;width:min(360px,calc(100% - 32px));background:var(--paper);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow-pop);padding:16px;z-index:90;display:grid;gap:14px;animation:ring-in .22s ease-out}
.incoming .who{display:flex;gap:12px;align-items:center}
.incoming .who .avatar{width:44px;height:44px;background:var(--green);animation:pulse 1.6s infinite}
.incoming .who b{display:block;font-size:17px}
.incoming .acts{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.incoming .btn{justify-content:center;padding:11px}
.btn.accept{background:var(--green);border-color:var(--green);color:#fff}
@keyframes ring-in{from{transform:translateY(-12px);opacity:0}}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(18,161,80,.45)}70%{box-shadow:0 0 0 12px rgba(18,161,80,0)}100%{box-shadow:0 0 0 0 rgba(18,161,80,0)}}

/* live board */
.health{display:flex;flex-wrap:wrap;gap:8px 22px;padding:14px 18px;border:1px solid var(--line);border-radius:var(--r-lg);margin-bottom:30px;font-size:14px}
.health>div{display:flex;align-items:center;gap:8px}
.health b{font-variant-numeric:tabular-nums}
.qboard{display:grid;gap:12px}
.qcard{display:grid;grid-template-columns:minmax(160px,220px) 96px 1fr;gap:18px;align-items:center;padding:16px 18px;border:1px solid var(--line);border-radius:var(--r-lg)}
.qcard.emerg{border-left:3px solid var(--red)}
.qcard .nm .tag{margin-left:8px;vertical-align:1px}
.nav a.emerg svg.i{color:var(--red)}
.qcard.hot{border-color:#f5c2c3;background:linear-gradient(90deg,var(--red-wash),var(--paper) 40%)}
.qcard .nm b{display:block;font-weight:600}
.qcard .nm span{font-size:13px;color:var(--slate)}
.waiting{text-align:center}
.waiting b{display:block;font-size:26px;font-weight:600;line-height:1;font-variant-numeric:tabular-nums}
.waiting span{font-size:12px;color:var(--slate)}
.qcard.hot .waiting b{color:var(--red)}
.agent{display:inline-flex;align-items:center;gap:7px;padding:5px 11px 5px 9px;border-radius:99px;border:1px solid var(--line);background:var(--paper);font-size:13.5px}
.agent.out{color:var(--faint);background:var(--wash)}
.agent:hover{border-color:var(--slate)}
.agent.locked{border-style:dashed;cursor:default}
.agent.locked:hover{border-color:var(--line)}
.agent.locked svg.i{width:14px;height:14px;color:var(--faint)}
.legend{display:flex;gap:16px;font-size:13px;color:var(--slate);margin-top:10px}
.legend span{display:flex;align-items:center;gap:6px}

/* sms */
.sms{display:grid;grid-template-columns:300px 1fr;border:1px solid var(--line);border-radius:var(--r-lg);height:calc(100vh - 140px);min-height:420px;overflow:hidden}
.threads{border-right:1px solid var(--line);overflow:auto;display:flex;flex-direction:column}
.threads .top{padding:12px;border-bottom:1px solid var(--line)}
.thread{padding:12px 16px;border-bottom:1px solid var(--line);cursor:pointer}
.thread:hover{background:var(--wash)}
.thread.on{background:var(--blue-wash)}
.thread .l1{display:flex;justify-content:space-between;gap:8px}
.thread .l1 b{font-weight:550}
.thread .l1 span{font-size:12px;color:var(--faint);white-space:nowrap}
.thread .p{font-size:13px;color:var(--slate);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv{display:flex;flex-direction:column;min-width:0}
.conv .hd{display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid var(--line);min-height:57px}
.conv .hd b{flex:1}
.conv .hd .input{max-width:240px}
.msgs{flex:1;overflow:auto;padding:18px;display:flex;flex-direction:column;gap:6px;background:var(--paper)}
.bub{max-width:min(70%,460px);padding:9px 13px;border-radius:16px;background:var(--wash);white-space:pre-wrap;word-break:break-word;font-size:14.5px}
.bub.out{align-self:flex-end;background:var(--blue);color:#fff;border-bottom-right-radius:5px}
.bub.in{border-bottom-left-radius:5px}
.bub .meta{font-size:11px;opacity:.65;margin-top:3px}
.bub img{max-width:220px;border-radius:10px;display:block;margin-top:6px}
.compose{display:flex;gap:8px;padding:12px;border-top:1px solid var(--line)}
.compose textarea{flex:1;resize:none;height:44px;padding:11px 14px;border-radius:22px;border:1px solid var(--line-2);font-size:14.5px}
.compose textarea:focus{outline:none;border-color:var(--blue)}
.compose .btn{border-radius:22px}
.conv .none{flex:1;display:grid;place-items:center;color:var(--faint)}

/* misc */
.play{width:34px;height:34px;border-radius:50%;border:1px solid var(--line-2);background:var(--paper);display:grid;place-items:center;color:var(--ink)}
.play:hover{border-color:var(--ink)}
.play.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.play svg.i{width:15px;height:15px}
.dir{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:var(--wash);color:var(--slate)}
.dir svg.i{width:15px;height:15px}
.dir.in{color:var(--green);background:var(--green-wash)}
.dir.miss{color:var(--red);background:var(--red-wash)}
.dir.out{color:var(--blue);background:var(--blue-wash)}
.kv{display:grid;grid-template-columns:auto 1fr auto;gap:8px 14px;align-items:center;font-size:14px}
.kv>span:nth-child(3n+1){color:var(--slate)}
.kv b{font-weight:550;word-break:break-all}
.qr{width:168px;height:168px;border:1px solid var(--line);border-radius:12px;padding:6px;background:#fff}
.apps{display:grid;grid-template-columns:auto 1fr;gap:24px;align-items:start}
.banner{display:flex;gap:10px;align-items:center;padding:11px 14px;border-radius:var(--r);background:var(--amber-wash);color:#7a5507;font-size:14px;margin-bottom:22px}
details.ref summary{cursor:pointer;font-weight:550;padding:6px 0}
details.ref pre{background:var(--wash);border-radius:var(--r);padding:14px;font-size:12.5px;overflow:auto;line-height:1.6}

#toast{position:fixed;left:50%;bottom:26px;transform:translate(-50%,12px);background:var(--ink);color:#fff;padding:10px 16px;border-radius:10px;opacity:0;transition:.18s;z-index:300;pointer-events:none;max-width:92vw;font-size:14px;box-shadow:var(--shadow-pop)}
#toast.show{opacity:1;transform:translate(-50%,0)}
#toast.err{background:var(--red)}

.login{min-height:100vh;display:grid;place-items:center;padding:20px;background:var(--wash)}
.login form{width:min(380px,100%);background:var(--paper);border:1px solid var(--line);border-radius:18px;padding:30px}
.login .mark{width:40px;height:40px;border-radius:12px;margin-bottom:18px}
.login h1{margin:0 0 22px;font-size:22px;font-weight:600;letter-spacing:-.02em}
.login label{display:block;font-size:13.5px;font-weight:550;margin-bottom:14px}
.login .input{margin-top:6px}
.login .btn{width:100%;justify-content:center;padding:11px}

/* ---------- mobile ---------- */
@media (max-width:900px){
  .shell{grid-template-columns:minmax(0,1fr)}
  .rail{position:fixed;left:0;top:0;bottom:0;width:272px;z-index:70;transform:translateX(-100%);transition:transform .2s;height:100%}
  .rail.open{transform:none;box-shadow:var(--shadow-pop)}
  .mobbar{display:flex;align-items:center;gap:10px;padding:10px 12px;border-bottom:1px solid var(--line);position:sticky;top:0;background:var(--paper);z-index:20}
  .mobbar .brand{flex:1}
  .main{padding:18px 16px 50px}
  .head h1{font-size:21px}
  .phone-grid{grid-template-columns:minmax(0,1fr);gap:28px}
  .dialer{border:none;padding:0}
  .search{width:100%}
  .head{flex-wrap:wrap}
  .qcard{grid-template-columns:1fr auto;gap:12px}
  .qcard .agents{grid-column:1/-1}
  .sms{grid-template-columns:minmax(0,1fr);height:calc(100vh - 150px)}
  .sms.open .threads{display:none}
  .sms:not(.open) .conv{display:none}
  .hide-m{display:none!important}
  .hide-desktop{display:inline}
  .apps{grid-template-columns:1fr}
  .ring-row,.drawer .ring-row{grid-template-columns:26px minmax(0,1fr) 44px 56px 30px;gap:8px}
  .ring-head{font-size:11.5px}
  .ring-add{flex-wrap:wrap}
  .ring-add>.input:first-child{flex:1 1 100%}
  .ring-add>.input{max-width:none!important;flex:1}
  .panel{padding:16px}
}

/* ---------- branding ---------- */
img.mark.logo{background:none;object-fit:contain;border-radius:8px}
.mark.big{width:56px;height:56px;border-radius:14px}
.mark.big svg.i{width:26px;height:26px}
.login form{text-align:left}
.login .mark{margin:0 auto 14px}
.login h1{text-align:center;margin-bottom:6px}
.brand-panel{display:flex;gap:24px;align-items:flex-start;flex-wrap:wrap}
.logo-prev{width:96px;height:96px;border:1px solid var(--line);border-radius:var(--r-lg);display:grid;place-items:center;background:var(--wash);flex:none}
.logo-prev img{max-width:80px;max-height:80px;object-fit:contain}
.logo-prev .mark.big{width:64px;height:64px}

/* ---------- dashboards ---------- */
.dash-ctl{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin:-6px 0 20px}
.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin-bottom:30px}
.tile{border:1px solid var(--line);border-radius:var(--r-lg);padding:16px 18px}
.tile .tl{font-size:13px;color:var(--slate);display:flex;align-items:center;gap:6px}
.tile .tv{font-size:28px;font-weight:600;letter-spacing:-.02em;line-height:1.25;margin-top:4px}
.tile .ts{font-size:12.5px;color:var(--faint);margin-top:2px}
.dash-2{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr);gap:20px}
.panel.flush{padding:0;overflow:auto}
.chart{position:relative;width:100%;min-height:120px}
.chart svg{display:block;max-width:100%}
.chart .grid{stroke:#eef0f3;stroke-width:1}
.chart .base{stroke:#c9ced6;stroke-width:1}
.chart .tick{font-size:11px;fill:var(--faint);font-variant-numeric:tabular-nums}
.chart .mark{transition:opacity .12s}
.chart .mark.dim{opacity:.35}
.chart .hit{outline:none;cursor:default}
.chart-top{display:flex;align-items:center;justify-content:space-between;gap:10px;margin:-6px 0 6px}
.clegend{display:flex;gap:16px;flex-wrap:wrap;font-size:13px;color:var(--slate)}
.clegend .sw{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:6px;vertical-align:-1px}
.ctip{position:absolute;pointer-events:none;background:var(--paper);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow-pop);padding:8px 12px;font-size:13px;opacity:0;transition:opacity .1s;white-space:nowrap;z-index:2}
.ctip.show{opacity:1}
.ctip .tr{display:flex;align-items:center;gap:8px;margin-top:3px}
.ctip .tr b{font-variant-numeric:tabular-nums;min-width:28px}
.ctip .key{width:12px;height:3px;border-radius:2px;display:inline-block}
.dtable{width:100%;border-collapse:collapse;font-size:14px}
.dtable th{font-size:12.5px;font-weight:500;color:var(--slate);text-align:left;padding:10px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
.dtable td{padding:10px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
.dtable tr:last-child td{border-bottom:none}
.dtable th:not(:first-child),.dtable td:not(:first-child){text-align:right}
.dtable.click tbody tr{cursor:pointer}
.dtable.click tbody tr:hover{background:#fafbfc}
.panel .dtable:not(.hidden){margin-top:10px}
.panel.flush .dtable{margin-top:0}
.head h1 .back{display:inline-grid;place-items:center;width:32px;height:32px;margin-right:6px;border-radius:8px;color:var(--slate);vertical-align:-6px}
.head h1 .back:hover{background:var(--wash)}
a.icon-btn{display:inline-grid;place-items:center;color:var(--slate)}

/* ---------- API docs ---------- */
.docs-grid{display:grid;grid-template-columns:190px minmax(0,1fr);gap:32px;align-items:start}
.toc{position:sticky;top:20px;display:flex;flex-direction:column;gap:2px;font-size:13.5px}
.toc a{color:var(--slate);text-decoration:none;padding:5px 10px;border-radius:7px}
.toc a:hover{background:var(--wash);color:var(--ink)}
.doc{max-width:860px;font-size:14.5px}
.doc h2{font-size:20px;margin:0 0 10px}
.doc h3{font-size:17px;margin:34px 0 8px;padding-top:18px;border-top:1px solid var(--line)}
.doc h4{font-size:14.5px;margin:22px 0 6px}
.doc p{margin:6px 0 10px;color:#2b313b}
.doc code{background:var(--wash);border-radius:5px;padding:1px 5px;font-size:13px}
.doc pre{background:#14181f;color:#e8eaee;border-radius:10px;padding:14px 16px;overflow:auto;font-size:12.5px;line-height:1.55}
.doc .tscroll{overflow:auto;border:1px solid var(--line);border-radius:10px;margin:8px 0 14px}
.doc .dtable td,.doc .dtable th{text-align:left!important;white-space:normal}
.doc .dtable td:first-child{white-space:nowrap}
.doc ul{padding-left:20px}

@media (max-width:900px){
  .dash-2{grid-template-columns:1fr}
  .docs-grid{grid-template-columns:1fr}
  .toc{display:none}
  .tile .tv{font-size:24px}
}

/* ---------- permissions / view as ---------- */
.dtable.perms td:not(:first-child),.dtable.perms th:not(:first-child){text-align:center;width:120px}
.dtable.perms td .switch{display:inline-block;vertical-align:middle}
.dtable.perms tr.grp td{background:var(--wash);font-size:12.5px;font-weight:600;color:var(--slate);text-align:left!important;padding:8px 14px}
.viewas{display:flex;align-items:center;gap:8px;background:var(--amber-wash);border:1px solid #f1dca8;border-radius:var(--r);padding:8px 10px;margin-bottom:10px;font-size:13px}
.viewas span{flex:1}
.viewas svg.i{width:16px;height:16px;color:var(--amber)}
.head .helpbtn{color:var(--faint);margin-left:-6px}
.head .helpbtn:hover{color:var(--blue)}
.head h1{flex:0 1 auto;min-width:0}
.docs-grid > *{min-width:0}
.doc{overflow-wrap:break-word}
.doc .tscroll{max-width:100%}
/* several calls at once */
.incall + .incall{margin-top:8px}
.incall.held{opacity:.75}
.incall.live{box-shadow:inset 0 0 0 2px var(--green)}
.incall .tools{flex-wrap:wrap}
.agent .ncalls{font-size:11px;font-weight:600;color:var(--blue,#2563eb);margin-left:2px}
/* held calls */
.held-time{color:var(--amber,#b45309);font-weight:600}
.heldbar{position:fixed;left:50%;bottom:16px;transform:translateX(-50%);z-index:60;display:flex;align-items:center;gap:8px;padding:10px 16px;border:none;border-radius:99px;background:#b45309;color:#fff;font-weight:600;box-shadow:0 6px 20px rgba(0,0,0,.18);cursor:pointer}
.heldbar span{font-weight:500;opacity:.85}
.heldbar svg.i{width:16px;height:16px}
/* phone width: long tags and list details wrap instead of pushing the page sideways */
@media (max-width:600px){
  .tag{white-space:normal;line-height:1.3}
  .row .t span{white-space:normal;overflow:visible;text-overflow:clip}
  .row .chips{flex-wrap:wrap}
}
.toc-jump{display:none;margin-bottom:14px}
@media (max-width:900px){ .toc-jump{display:block} }